Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share your core values. It's to get people who already share your core values.

It's hard not to fall in love with Seattle on a beautiful summer's day.

Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.

Listen to the time as it can heal everything.

...books were better than travel.

And unless you think there is a serious chance you're going to jail, don't listen to your lawyer.

Don't be the best in the world. Be the best for the world.

The girls in kindergarten would chase us boys around trying to kiss us. Im proud to say I was the first to stop running.

I must try to live in society and yet remain untouched by its pitfalls.

In the garden of existence, there exists two beautiful roses: Music and love.

The great thing about change, is that it absolutely, positively, always means things are going to get even better. Even when you don't know how.

Hatori: "SHIGURE... I WILL TELL EVERYONE IN THE PUBLISHING INDUSTRY EVERYTHING I KNOW ABOUT YOU, STARTING FROM WHEN YOU WERE FOUR YEARS OLD..." Shigure: "Sorry, Tohru-kun. My lips are sealed!