Trust and reputation are not discretionary. They are as necessary in business as the people in whom they reside.

Misunderstandi ngs happen because we do not understand that different people have different styles of communication.

Being on par in terms of price and quality only gets you into the game. Service wins the game.

To achieve more and better results, more resourcefulness is as important as more resources.

In selling as in medicine, prescription before diagnosis is malpractice.

Be smart, be intelligent and be informed.

It's enthusiasm, not apathy, that makes the world go 'round.

Everyone faces difficulties; not everyone looks for the opportunities in every difficulty.

Assuming that just because you can hear you can listen is like assuming that just because you can see you can read.

In the business world, management is always viewed in terms of productivity. Why? Because productivity is the key to the success of the organization and to your future as a manager.

Interactive management requires open, honest, and tension-free relationships with others. You do this by negotiating relationships and sharing, so that everybody wins.

I am dead man alive.

First-person narrators is the way I know how to write a book with the greatest power and chance of artistic success.

President Bush has been silent on Schwarzenegger. Of course, he can't pronounce Schwarzenegger.

The most attractive sentences are not perhaps the wisest, but the surest and soundest.

If I was coming into the business today, I wouldn't be in it. Knowing what I know, absolutely not.

A resolution that is communicated is no longer within thy power; thy attentions become now the plaything of chance; he who would have his commands certainly carried out must take man by surprise.

Believe it or not, I kind of went into professional wrestling so I could get an avenue into acting.

Production chains, how consumers can drive change: all these things may seem at odds with fashion, but arguably, they're not.

The joy of being in the studio is having people being utterly free to throw out their ideas.

In the whole history of this country, we have probably won more friends from the power of our example than from the power of our military.