The secret to sucessful customer service starts with YES!

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

There's a time when you have to explain to your children why they were born and it's a marvelous thing if you know the reason by then.

Every creator painfully experiences the chasm between his inner vision and its ultimate expression.

Every little detail to every little movement must be perfect. Perfection in movement.

Good restaurant design is about achieving equilibrium between the food, service, and design - in effect, telling a complete story.

We cannot accept the world as it is. Each day we should wake up foaming at the mouth because of the injustice of things.

If you don't know where you're going, you'll wind up somewhere else. Not all those who wander are lost.

But I'll never be one of those women who feel that they always have to wear earrings and aren't properly dressed without them.

I'm a million miles away, and at the same time I'm right here in your picture frame.

Getting married is a lot like getting into a tub of hot water. After you get used to it, it ain't so hot.

Shane - "Tell you what: you can be Glammera the vampire hunter. I'll stick with being manly and heavily armed.