Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.

Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

Be helpful - even if there's no immediate profit in it.

I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.

Lower prices are not service; they're just lower prices.

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

The more we know, the deeper we will understand our topic, so it will be easier to implement it

We often look outside to find our hero when there is one inside of each of us. Be your own hero today.

I'm a good actor in that sense for directors because I always do what they say.

I run blindly through the madhouse ... And I cannot even pray ... For I have no God.

To read in the service of any ideology is not, in my judgment, to read at all.

You may have noticed that Senator Obama’s supporters have been saying some pretty nasty things about Western Pennsylvania lately. And you know, I couldn’t agree with them more.

It can be argued that man's instinct to gamble is the only reason he is still not a monkey up in the trees.

The way that you remember your life, it's never linear. You have flashes of different moments of your life, and the flashes aren't equal; they have different styles.

The degree of customization possible through your Preferences screens is awesome.

You can't cheat the public for long.