The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Words are a mirror of the soul.

The main reason guys will never admit to having even the teeniest clue about what women really want is because if they did, they'd have to do something about it.

I thought it would be such a sick joke to have to remain to be alive for decades and not believe in or feel anything.

Follow love and it will flee, flee love and it will follow thee.

You know, if Michael Jordan can scream at the refs, me as Kanye West, as the Michael Jordan of music, can go and say, 'This is wrong.'

[People] don't see that there's a great deal of a difference between nonresistance to evil and nonviolent resistance.

My noisy denunciation trails off in doubt.

In India we celebrate the commonality of major differences; we are a land of belonging rather than of blood.

No person shall be capable of being a delegate for more than three years in any term of six.

I wanna meet the person who wrote the Burlington Coat Factory thing, but that's cool. I would love to understand it more, but everything is good.