The better you work to find the pain point and problem facing a diversity of users, the more clearly you can DEFINE the goal when you implement the process for culturally intelligent innovation.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

Conscience is not white, black or brown. Conscience is human. It is beyond race – it is beyond religion – it is beyond all sectarianism.

Then he started his period.One week in bed.Two doctors in.Three painkillers four times a day.And later a letter to the powers-that-bedemanding full-paid menstrual leave twelve weeks per year.

But I can't confront the doubts I have. I can't admit that maybe the past was bad, and so, for the sake of momentum I'm condemning the future to death so it can match the past.

I eventually got a job with a television company, started to see how exciting journalism could be as a career, and decided that was what I wanted to do.

The world, art, and self explain each other: each is the aesthetic oneness of opposites.

I believe, as they say, that you can't be what you don't see, and since I saw a lot of smart women in my life, education being at the center, I just mimicked that behavior.

I don't like indecent, unearned wealth. But it is legitimate for an entrepreneur who has created something to make a good living.

Be courteous to all, but intimate with few.

Always believe in yourself. Do this and no matter where you are, you will have nothing to fear.

Come on, baby, light my fire. Try to set the night on fire.