Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Grandfather : Death is nothing to be afraid of.Renee : It's not death I'm afraid of.Grandfather: What is it,

Everything seems to work with a recurring rhythm except life. There is only one birth and only one death. Nothing else is like that.

He's never quite got the trick of conversation, tending to hear in dissenting views, however mild, a kind of affront, an invitation to mortal combat.

I am not a dreamer. I am a football romantic.

I thought that being popular in school was just so pathetic. I knew I had a future over and beyond the horizon of that school.

There are no little people in America. There are only people, equal before the law, yearning to breathe free and wanting to achieve the best within them.

The Jesuits I know who have died and all their lives were great teachers, they're the least remembered people

He who speaks a bit of a foreign language has more delight in it than he who speaks it well; pleasure goes along with superficial knowledge.

I loved cinema while growing up and, for the longest time, wanted to be a director.

If your boss gets drunk and offers to photocopy her posterior, do not helpfully suggest pressing reduce 75%.