Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

...the best leaders are servant leaders - they serve those they lead.

Stop chasing the money and start chasing the passion.

Customer service shouldn't just be A department, it should be the entire company.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

A great brand is a story that never stops unfolding.

Your culture is your brand.

Chase the vision, not the money, the money will end up following you.

Whatever you're thinking, think bigger.

Where people are really attached, poverty itself is wealth.

It's one of the most serious things that can possibly happen to one in a battle - to get one's head cut off.

I think journalism can come from anywhere, and comedy can certainly come from anywhere.

I believe that there is a bipartisan consensus to have individual mandates.

By this curious turn of disposition I have gained the reputation of deliberate heartlessness; how undeserved, I alone can appreciate.

When money is free, the rational lender will keep on lending until there is no one else to lend to.

You can't win 'til you're not afraid to lose

You compare yourself to somebody who you think is a peer, and you can totally lose the plot, and not understand that you are nothing like them in the first place, and it was never you versus anybody.

Most people get excited over new cars; I get excited over death certificates. It's no wonder my husband worries about my state of mind.

The best leaders are the best notetakers, best askers, and best learners.