If cybernetics is the science of control, management is the profession of control.

The purpose of a system is what it does. There is after all, no point in claiming that the purpose of a system is to do what it constantly fails to do.

It is terribly important to appreciate that some things remain obscure to the bitter end.

Too close a view may interfere with one's grasp of an overall problem or concept.

Instead of trying to specify a system in full detail, specify it only somewhat. You can then ride on the dynamics of the system in the direction you want to go.

Management problems are not respecters of the company organization, nor of the talents of the people appointed to solve them.

It is the concept of likelihood that a real understanding of probability resides, and we must learn how to measure it.

A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

The system of transportation is not coherent; it is not treated as integral. Roads compete with with railroads and airlines in chaotic fashion, and at immense cost to the nation.

The strategies that managers employ are at least as important as the facilities at their disposal.

A stochastic process is about the results of convolving probabilities-which is just what management is about, as well.

Tomorrow belongs to those who can hear it coming

Sometimes they [people] throw off their freedom so quickly, you'd think it was burning them.

There are no permanent changes because change itself is permanent.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

I'm black because I was born this way. I'm proud of it. Thank God I am who I am.

Your level of gratitude determines your level of happiness, as well as your potential for success. It's difficult to be happy without gratitude.

People need to climb the mountain not simple because it is there But because the soulful divinity needs to be mated with the spirit.

In courtship, who wins and who loses will determine who passes on their DNA to tomorrow.

The best thing in the world [is] a strong house held in serenity where man and wife agree.

Never go anywhere without condiments. Condiments are our friends.