Customers who are merely satisfied remain your customers only as long as everything goes their way.

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.

Trust is something that happens within people only when it is created between people.

People who lie, cheat and steal in relationships are communicating that they have such an inferior view of themselves that they are not worthy of another's trust.

Customers long to interact with - even relate to - employees who act like there is still a light on inside.

My ideal travel companions are my family.

When push comes to shove, it ain't the science that's going to lift you up - it's the belief, the spiritual side of life, that's going to lift you up, no matter what religion you are.

You can't build anything with a flimsy foundation. Friendship is the foundation.

Some flowers give out little or no odour until crushed.

Yoga has brought me to the part of religion I really like - the positive sides of religion, the parts we all share, rather than the things that create separation.

Immigration reforms are always controversial. Our Congress was created to muster political will to answer such challenges. Today we didn't, but tomorrow we will. I yield the floor.

The room was not impressively large, even by Manhattan apartment-house standards, but its accumulated furnishings might have lent a snug appearance to a banquet hall in Valhalla.

Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.

I'm an insomniac lately. It's one of the many prizes you find in the Cracker Jack box of a crumbling [relationship].

You offer a sincere compliment on a great mustache and suddenly she's not your friend.