When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Look for the positive qualities in your client's negative behavior.

There is nothing so disobedient as an undisciplined mind, and there is nothing so obedient as a disciplined mind.

The real strength of therose bush is not in the flowers but in the roots and the branches.

Compared with U.S. cities, Japanese cities bend over backward to help foreigners. The countryside is another matter.

Who wouldn't want to watch an averagely attractive guy kick a three legged, one eyed dog in the face as it urinates all over itself? The correct answer is no one.

I had rather be Mercury, the smallest among seven [planets], revolving round the sun, than the first among five [moons] revolving round Saturn.

There's a thing I've dreamed of all my life, and I'll be damned if it don't look like it's about to come true-to be King of the Zulu's parade. After that, I'll be ready to die.

The actual writing is what you live for. The rest is something you have to get through in order to arrive at the point.

Seth told us good night and left. I watched him go wistfully. “Anyone else here feel like swooning?

When I look back I can tell that after I started having a family, I certainly wanted to make games that could be played with all the family members.

A sound like a sound of thunder rolled, And the heart of a nation stirred