Always look for ways to improve even the "good show."

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

When there is nothing left to burn, you have to set yourself on fire.

I am Dracula, and I bid you welcome . . .

Life is not going to be sweet all the time.

Self-righteousness is a manifestation of self-contempt.

To awaken human emotion is the highest level of art.

As long as it says Metallica on the record it's Metallica.

Our peaceful non-co-operation must be constructive, non-destructive. Poison should not emerge from the throes of love.

Without In The Company of Men, I could still be teaching, so who knows if this would've existed.

We put great confidence in the Holy Rosary for the healing of evils which afflict our times.

No nation is drunken where wine is cheap, and none sober where the dearness of wine substitutes ardent spirits as the common beverage