In the long run, it costs more to provide poor rather than good service.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Always look for ways to improve even the "good show."

Monsieur, innocence is its own crown! Innocence has only to act to be noble! She is as august in rags as fleur de lys.

To know oneself means above all to know what one likes

Hackers are arrogant geek romantics. They lack the attentive spirit of inquiry.

I transmit but do not create. I place my trust in the teachings of antiquity.

I tell my students to try early in life to find an unattainable objective.

A good moral character is the first essential. It is highly important not only to be learned but to be virtuous.

Practice until it becomes boring, then practice until it becomes beautiful.

One curiosity of being a foreigner everywhere is that one finds oneself discerning Edens where the locals see only Purgatory.

It is easy for men to talk one thing and think another.

Thinking is action..... but there is nothing on this earth as powerful as consistent, bold, physical action.