Bill Capodagli Quotes
Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.
Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.
The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
I would advise any startup to take the time to define their unique culture and work at making it a reality.
If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
The role of any exceptional facilitator or consultant is to work themselves out of a job.
Organizational culture begins in HR. This means to hire for attitude and train for skill.
People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
The key is to make sure you are doing the "right things" before you worry about doing things "right".
