Zappos is a customer service company that just happens to sell shoes.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

...the best leaders are servant leaders - they serve those they lead.

Stop chasing the money and start chasing the passion.

Customer service shouldn't just be A department, it should be the entire company.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

A great brand is a story that never stops unfolding.

Your culture is your brand.

Chase the vision, not the money, the money will end up following you.

Whatever you're thinking, think bigger.

It is like reading two books, one with each eye, and understanding them both.

Love is the greatest force in the universe.

MAN, n. An animal so lost in rapturous contemplation of what he thinks he is as to overlook what he indubitably ought to be.

Those who oppose reform will also tell you that under our plan, you won't get to choose your doctor - that some bureaucrat will choose for you. That's also not true.

Experiment has a stimulus which withers its fear.

The standards you establish for others must reflect the standards you set for yourself. No one will follow a hypocrite.

We must expect everything and fear everything from time and from men.

North Eurasia is one of the best examples of religious tolerance and peaceful coexistence of Islam and Christianity. This is a rare thing in today's world, even in its most liberal parts.

Merely to exist is not enough.