Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

The way you eat defines how you look to yourself, but the way you speak defines how you look to others.

Your advice seems a little ironical.""Oh, you may either follow it or reverse it—that is its chief beauty. It is equally good taken either way.

If someone comes to you with, 'It's my kid's graduation, ' you don't tell them, 'Sorry, you can't go to that.' You just don't do that. You figure out some other way.

Wealth and want equally harden the human heart.

Both parties deprecated war; but one of them would make war rather than let the nation survive; and the other would accept war rather than let it perish. And the war came.

love is a deeper season than reason; my sweet one

The unwilling mind is not a teachable mind.

Too many companies are happy to have workers to dread working. They have the wrong attitude because they have the wrong leadership.