Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

All improvement happens project by project and in no other way.

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

It's the children the world almost breaks who grow up to save it.

The desert doesn't care who you are, and neither does anyone or anything who lives in it.

You don't get to turn someone's sanctuary into an unsafe space.

Last night I danced with a stranger, but she just reminded me you were the one.

You can quit anything on a Thursday.

To dispose a soul to action we must upset its equilibrium.

Terrible is the force of the waves of sea, terrible is the rush of the river and the blasts of hot fire, and terrible are a thousand other things; but none is such a terrible evil as woman.

Real love is always chaotic. You lose control; you lose perspective. You lose the ability to protect yourself. The greater the love, the greater the chaos. It’s a given and that’s the secret.

People refuse to take chances in business, because they fear the criticism which may follow if they fail. The fear of criticism, in such cases is stronger than the DESIRE for success.

Tolerance is not the absence of belief. Tolerance is how your beliefs teach you to treat other people