All improvement happens project by project and in no other way.

Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

All of us failed to match our dreams of perfection. So I rate us on the base of our splendid failure to do the impossible.

Everyday i thinking about you

Like words written in the sand taken away by wavesThousands of years of culture discovered in lost cavesClimbing to a mountain at it's highest peakOut of no where strength when thought down and weak

I forgot to shake hands and be friendly. It was an important lesson about leadership.

I always tell kids, you have two eyes and one mouth. Keep two open and one closed. You never learn anything if you're the one talking.

Those who are saying that Mario Draghi is in the camp of those trying to push Greece outside the Euroarea, are wrong.

I did not have anything to do with these murders. Ever.

Good players develop a tactical instinct, a sense of what is possible or likely and what is not worth calculating.

And there's the fallacy of existence: the idea that one could be happy forever and age with a given situation or series of accomplishments.

With the responsibility of being a professional athlete, I believe that it is on us to go out there and help people.