For many phenomena, 80% of consequences stem from 20% of the causes.

Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

All improvement happens project by project and in no other way.

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

I've heard that there are two things that a person simply cannot hide.Sneezes and love..But it looks like there's a person who never knows unless you tell them.

Simplicity simplicity simplicity. I say let your affairs be as two or three and not a hundred or a thousand instead of a million count half a dozen and keep your accounts on your thumbnail.

We cherish our friends not for their ability to amuse us but for ours to amuse them.

He's right: They have to put madmen with madmen.

I have already given two cousins to the war and I stand ready to sacrifice my wife's brother.

The country is full of good coaches. What it takes to win is a bunch of interested players.

It can't hurt to have a backup.

My writing is progressing slowly, but at least it's moving forward. I'm sure that's the case. The only problem is that I'm never absolutely certain that what I've written is any good.

I joined church by myself in a borrowed suit at 13. I had my neighbor's bible. So my walk and my faith have always been very real.

We are but as the instrument of Heaven.