We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

...the best leaders are servant leaders - they serve those they lead.

Stop chasing the money and start chasing the passion.

Customer service shouldn't just be A department, it should be the entire company.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

A great brand is a story that never stops unfolding.

Your culture is your brand.

Chase the vision, not the money, the money will end up following you.

Whatever you're thinking, think bigger.

Come what will, one comfort's always left — that unfailing comfort is, it's all predestinated.

If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in common hours.

Thank God I'm an atheist.

If anything I consider myself an anarchist.

I do love science. My father is a scientist.

The symbolic view of things is a consequence of long absorption in images. Is sign language the real language of Paradise?

I'm not the most loved person on the planet. People assume they understand who I am by what I do.

It sounds extraordinary, but it's a fact that balance sheets can make fascinating reading.

When his nomination comes before the United States Senate, Timothy Batten can count on my strong support... He is the right person for the job.