To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?

We can't be in survival mode. We have to be in growth mode.

What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

It's hard to find things that won't sell online.

Everything you are comes from your choices.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.

Work hard in Silence, let success make the noise.

...we are our flaws, but they don't have to define us as either good or evil.

I hope to make a positive, productive contribution, as cheesy as that may sound.

I think an art collection is a lot like a diary. Your taste evolves with time. I try to never sell anything, because its part of my journey.

As authentic as it is riveting and ultimately unforgettable. Your past will find you-and it can change your life. I think it's the most soulful book Patti Callahan has ever written.

Those you cannot teach to fly, teach to fall faster.

Memories of the last nine years have turned Ground Zero from a site of horror, to a reminder of grief, to an occasion for ludicrous artistic posturing - and now to something very close to parody.

Life's too short to be bitter, I'm too short to be bitter.

I like to feel blonde all over.

Inspiration can come from anywhere - an image, a comment, something that's happened to me or someone I know. It's hard to know exactly.