The role of any exceptional facilitator or consultant is to work themselves out of a job.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

How about we meet at midnight tomorrow and try this. I close my eyes, believe in you, and there you'll be.

I am certainly not perfect. I don't think you should try to be perfect for anyone. When you come to terms with that, then you're OK.

Anyone interested in language ends up writing about the sociological issues around it.

I don't want to be in an art bubble.

Thus, as a result of heightened consciousness, a man feels as if it's all right if he's bad as long as he knows it- as though that were any consolation.

Ambition is the subtlest beast of the intellectual and moral field. It is wonderfully adroit in concealing itself from its owner.

So dear I love him, that with him, all deaths I could endure, without him, live no life.

Though I often looked for one, I finally had to admit that there could be no cure for Paris.

Amos sipped his coffee. The faraway look on his face reminded me of my dad. “I don’t want to scare you.” “Too late.

I always overpay or overtip when I'm upset.