Take giant leaps. Too many companies are into incremental innovation. The only thing that moves markets is violent turns. Major differences. Don't get caught in the trap of small steps.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

We must laugh and cry, enjoy and suffer, in a word, vibrate to our full capacity … I think that’s what being really human means.

Flowers don't tell, they show. That's the way good books should be too."--Stephanie Skeem. Author of Flotsam

No one can steal your happiness unless you give them the key to your heart’s safe.

Creativity can solve almost any problem. The creative act, the defeat of habit by originality, overcomes everything.

If liberty is abused, get ready for an awkward result

The best work is a fusion of love and praise.

Ulysses He ... saw the dark tangled curls of his bush floating, floating hair of the stream around the limp father of thousands, a languid flatong flower.

Habits are the daughters of action, but then they nurse their mother, and produce daughters after her image, but far more beautiful and prosperous.

For me, every book is a journey - questioning a really difficult topic that most people don't want to talk about, much less write about. And that's what I need; that works for me as a writer.

Who would thought only of themselves and kill their race? You would hate other people if you don't want to stay who you are.