Service standards create the standard of expectation that you and all team members follow when interacting with customers.

Because I started investing in wiserrelationships, I am now an absurdly wealthy woman—if blessings, fulfillment & joy are measured as wealth.

Most people like to talk about themselves, so get them going and you’ll make new friends quickly!

By not stepping into your greatness, you are letting down everyone around you whom you can inspire, touch, or influence.

I always say that my success has been three parts support and encouragement from my amazing network and one part piss and vinegar.

If you were stranded in the ocean in a small boat with a paddle, I’d tell you to pray to God, but row for the shore!

Determine how you are going to measure your success.

Remember, you are not aspiring for perfection, Bombshell. You are aspiring for progress, one step at a time.

Be sure to ask for help, and vent or brag on your progress along the way.

Do your best in the day, for the day, and then work on tomorrow when it comes. Show yourself grace and laugh at yourself.

Don’t be bothered with what you think other people expect of you when it comes to your raw talent.

A great writer reveals the truth even when he or she does not wish to.

Life is but a passing shadow.

I cannot find a faithful message-bearer, " he wrote to his friend, the scholar Atticus. "How few are they who are able to carry a rather weighty letter without lightening it by reading.

If you have an important point to make don't try to be subtle or clever. Use a pile-driver. Hit the point once. Then come back and hit it again. Then hit it a third time - a tremendous whack!

I love Joan Collins. She's a wonderful lady. She has such courage. She's such a good actress.

When a guy gets elected to the Senate or the governor's mansion, he wakes up the next morning and says to himself, 'You're presidential material,'

Kerouac was this kid who exemplified something happening.

I have traveled to all the continents except for one, and I know what is going on out there... The world is rapidly becoming Ahmadinejadized.

The days start to be charged not because tomorrow you're leaving, but because in three weeks you're leaving. The future impinges. So you start to think about the frame.

Alexander Graham Bell's wife, who said to Alex on their wedding night, Your three minutes are up. Never got a dinner!