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Peter Drucker Quotes: Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
         

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.


Peter Drucker
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Other quotes of Peter Drucker


The most important thing in communication is hearing what isn't said.

The most important thing in communication is hearing what isn't said.



Management is doing things right; leadership is doing the right things.

Management is doing things right; leadership is doing the right things.



The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.



Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.



Culture eats strategy for breakfast.

Culture eats strategy for breakfast.



What gets measured gets managed.

What gets measured gets managed.



The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.



Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.



The key to greatness is to look for people's potential and spend time developing it.

The key to greatness is to look for people's potential and spend time developing it.



The purpose of information is not knowledge. It is being able to take the right action.

The purpose of information is not knowledge. It is being able to take the right action.





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Quote Description


This page presents the quote "Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.". Author of this quote is Peter Drucker. This quote is about quality, loyal customers, educational, inspirational,.