Look for the positive qualities in your client's negative behavior.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

challenges are everywhere. Awake! challenge and defeat the challenges that challenge you in a challenging way and be not be defeated by the challenges that challenge you in a challenging way

One person with a divine purpose, passion and power is better than 99 people who are merely interested. Passion is stronger than interest.

You think you have a handle on God, the Universe, and the Great White Light until you go home for Thanksgiving. In an hour, you realize how far you've got to go and who is the real turkey.

God is not upset that Gandhi was not a Christian, because God is not a Christian! All of God's children and their different faiths help us to realize the immensity of God.

When you see a mistake in somebody else, try to find if you are making the same mistake.

What small potatoes we all are, compared with what we might be!

I mean, you know, while I'm acting on stage I'm ranking quite high, but in a room with Barack Obama I'm probably into negative digits. I never feel very famous.

Censorship may have to do with literature; but literature has nothing whatever to do with censorship.

As an actor playing a character, I can't come in with my judgement, or else I can't play it honestly. My judgement has to be reserved for later.

Only those few who are able to surpass their fear of death completely can fully experience the highest forms of life; not the mundane life of the mortal, but the godly life of the resurrected.