If you give customers a chance, they'll communicate with you in many ways

The simple truth is that technology is still a poor substitute for human interaction.

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

Customer-centricity should be about delivering value for customers that will eventually create value for the company.

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

If you give customers a chance, they’ll communicate with you in many ways.

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

Curiosity is crucial for innovation. We are all born curious, but only a small number of people remain curious for a lifetime.

The car bomb is the poor man’s air force.

. . . perhaps our grandsons, having never seen a wild river, will never miss the chance to set a canoe in singing waters . . . glad I shall never be young without wild country to be young in.

Everything that's happening to you, is what's suppose to be happening to you. So just relax.

The past is past, and the future is yet to come. That means the future is in your hands - the future entirely depends on the present. That realization gives you a great responsibility.

I just know there's an albino living in the colored quarters. I can feel it in my bones.

If we are completely honest with ourselves, everyone has a dark side to their personalities.

The greatest failure in life is being successful in the wrong assignment.

As communist atheists allowed no place for Jesus in their hearts, I decided I'd leave not the smallest place for satan in mine.

Be melting snow. Wash yourself of yourself.