If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

The older you get the more you realize that kindness is synonymous with happiness.

Id love to get my teeth into Shakespeare.

If a man be gloomy let him keep to himself. No one has the right to go croaking about society, or what is worse, looking as if he stifled grief.

The most valuable gift you have to offer is yourself.

Cowspiracy may be the most important film made to inspire saving the planet.

Absent in body, but present in spirit.

You smoke? (Randy) Only when I’m on fire. (Steele) I don’t appreciate your humor, Mr. Steele. (Randy) I’m an acquired taste. (Steele)

So much could go wrong on a date. What if he turns out to be a jerk? [You need] A back-up plan, just in case he doesn't work out, you can move on to the back-up plan.

Any time your head explodes, that's not a good situation.

We are only possible as what happened to us yesterday. We all change as well move