Failure to make the tough but necessary choices means slow painful death.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Never give up on your dreams! When you’re good at something, and there’s love in what you do, passion will always bring success.

The true entrepreneur is a doer, not a dreamer.

I love creating things, especially out of metal. There's something truly satisfying about shaping a piece of metal and seeing the impurities peeling away as you weld it into your chosen design.

I love discussing social issues, but I'm not interested in scare tactics. I believe there is a way to bring awareness in tandem with forgiveness and love.

God's forgiveness extends to the worst offenders and to anyone who wishes to receive it-not because of who we are, but because of who He is.

I've always been a sucker for attention.

Where reasons are given, we don't need faith. Where only darkness surrounds us, we have no means for seeing except by faith.

We are more often treacherous through weakness than through calculation.

God forbid that I should travel with anybody a quarter of an hour without speaking of Christ to them.

At least I'm going into the job with clean hands.