Communication is everyone's panacea for everything.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

I never really grew up until I had kids.

You can construct the character of a man and his age not only from what he does and says, but from what he fails to say and do.

But the downside of being con artist is that it very hard to con. Even if the lies you tell are to yourself.

Taxes are important. President Bush's tax proposals leave no rich person behind. Voters approve of President Bush helping the kind of people they wish they were one of.

I believe, in my better moments, that there is a plan and things go not the way we want them to but the way they should.

If I am not with my daughter, that's when all my meetings happen. That's when I get right on a plane. That's when I go and do my book tour. When I am with her, it's just all with her.

I believe we recover from loss by facing the loss, grieving, going deep inside ourselves (hopefully with a guide) and re-emerging to live and love again.

When it becomes really impossible to get away and sleep, then the will to live evaporates of its own accord.

My fatal flaw is hubris. The brown stuff they spread on veggie sandwiches? No, seaweed brain. That's hummus. Hubris is worse. What could be worse than hummus?

There are goods so opposed that we cannot seize both, but, by too much prudence, may pass between them at too great a distance to reach either.