All great companies have spirit and culture. Mean spirited returns mean spirit.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Beware! Friends are like chameleons, for they can turn enemies overnight.

Over the water of time I call to youIn a language I do not know.

Since God knows our future, our personalities, and our capacity to listen, He isn't ever going to say more to us than we can deal with at the moment.

Democracy demands trust. It demands that sense of mutual understanding. And - it's a two way street. You've got to give - as much as you take.

Unless and until Barack Obama addresses the full depth of Americans' anger with his full arsenal of policy smarts and political gifts, his presidency and, worse, our economy will be paralyzed.

An adventure story is fear recalled in comfort.

America is one of the highest tax nations in the world. Reducing taxes will cause new companies and new jobs to come roaring back into our country. Believe me, it'll happen and it'll happen fast.

incurable lover of the grotesque

There is no power or authority without responsibility, and he who accepts the one cannot escape or evade the other.

We start off wearing frilly shirts and britches and being good guys and the heroes. And then as time goes on, every English actor ends up playing bad guys. That's what we do.