When I used to live in Asia, they used to say, "If you're going to sing karaoke, you want to go after the worst singer." And I'd be coming in Deutsche Telekom after the worst singer.

I think this job at T-Mobile has more than anything else helped me really see and understand how to set a strategy, communicate like crazy, and then passionately lead from the front of it.

I've given my email address to all 3,000 T-Mobile stores. Serious customer escalations come directly to me. Customers get a kick out of me responding to them, and the employees do, too.

When we're talking about the transformation, we can add in the 25 pounds I've gained - I've been eating my way through the wireless industry.

Part of my role at T-Mobile is the ability to just be myself, because I'm 58 years old and I've done very well, and I don't need to fight my way up the hierarchy with my suit and hair anymore.

When I finished my last job, at Global Crossing, it was the first time in God knows how many years that I wasn't in a job. It was probably 32 years or so, and there I was, it was like pow!

Change happens very slow and very sudden.

The only time I have problems is when I sleep.

Such are the foolish dreams of idealistic children who believe that anything can possibly get better over time.

A silent tongue does not betray its owner

Faith is a state of openness or trust.

Ladies, if you're at the mall and you think your man is looking at other girls just remember: If your man is at the mall with you... he... loves you.

I'm a taskmaster. I was brought up that way, and I'm sure I imposed that on my kids.

The science of nonviolence can alone lead one to pure democracy.

I don't lead a particularly Bohemian existence. The main criterion for me is not to be judgemental of other people so long as what they do is not harmful or offensive to others.

The only way we can be of use to God is to let Him take us through the crooks and crannies of our own characters.