What makes something simple or complex? It's not the number of dials or controls or how many features it has: It is whether the person using the device has a good conceptual model of how it operates.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

Live life daringly. In one moment in time, you will be gone.

There is no religion that has a monopoly on bigotry.

One good thing about leaving daily journalism was that I was no longer obliged to read all the book prize short lists.

I'd like to make a show with Keith Richards.

No one who can read, ever looks at a book, even unopened on a shelf, like one who cannot.

A teacher is not someone you need perpetually. You need them to show you how to get through the doorway; but once you get through the doorway, you are on your own.

The vaporish cocaine loosens the contours of their lives and sets their bodies adrift, and so they are untouchable.

Tunes have notes and tempos and rules. If the tune is "All the Things You Are," you have to adhere to its structure and to the tradition behind that structure.

I know men, and I tell you, Jesus is more than a man. Comparison is impossible between Him and any other human being who ever lived, because He was the Son of God.