Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

The hardest part of design ... is keeping features out.

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

The major problems facing the development of products that are safer, less prone to error, and easier to use and understand are not technological: they are social and organizational.

When everyone wanted to be successful, I wanted to be resourceful so that I could help everyone to be successful.

Prayer is the soul's sincere desire. Your desire is your prayer. It comes out of your deepest needs and it reveals the things you want in life.

Booze and boys, ain't nothing in the universe that'll make a girl stupid faster.

Don't judge a man by his opinions, but what his opinions have made of him.

Ideology, politics and journalism, which luxuriate in failure, are impotent in the face of hope and joy.

One must not trifle with love

I think there's something to be said for developing the disposition to own stocks without fretting.

The first movie I saw where it convinced me I could be an actor was 'Mean Streets,' so whenever I see Robert De Niro and he says, 'Hi, Denis,' it's still a really big deal.

Spending comes just as natural to liberals in Minnesota and the Minnesota legislature as bashing decency comes to the editorial board of our major metropolitan newspapers.

I've learned from life experiences. If you go through certain things, you're able to pull from them.