To help people with the struggle, I have to reveal my own struggles.

A mere 7% of employees today fully understand their company's business strategies and what's expected of them in order to help achieve company goals.

Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.

Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

Without strong visionary leadership, no strategy will be executed effectively.

It bears repeating: you don't have to be good at everything.

Managing risk is very different from managing strategy. Risk management focuses on the negative-threats and failures rather than opportunities and successes.

Screening out peer pressure and conventional wisdom. It is so powerful, that most of us aren't even aware of how much it is influencing our decisions.

If you're the smartest person in the room, it can sometimes be hard to learn to delegate - the person to whom you're delegating will do the task worse than you would - and it will annoy you!

As a leader, it is often better to ask the right questions and listen than to have all the answers.

The better strategy is to focus on strengths and surround yourself with people who can complement your skills. However, you have to first do the analysis.

their reality was far more interesting than any idealized version could possibly be

The walls of books around him dense with the past formed a kind of insulation against the present world and its disasters.

If everyone is trying to prevent error, it screws things up.

Can it be that Providence has not connected the permanent felicity of a nation with its virtue?

Painful is the stress when one cannot reproduce or convey vividly to others, however hard he tries, what he's experienced so intensely.

Ladies, you have to be strong and independent, and remember, don't get mad, get everything.

I love being outside and feeling free, so I jog or ride my bike. Some days I play basketball or tennis.

When I read biographies, I'm only interested in the first few chapters. I'm not interested in when people become successful. I'm interested in what made them successful.

What we call the freedom of the individual is not just the luxury of one intellectual to write what he likes to write but his being a voice which can speak for those who are silent.

May I never sit on a tribunal where my friends shall not find more favor from me than strangers.