Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

A mere 7% of employees today fully understand their company's business strategies and what's expected of them in order to help achieve company goals.

Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish.

Without strong visionary leadership, no strategy will be executed effectively.

It bears repeating: you don't have to be good at everything.

Managing risk is very different from managing strategy. Risk management focuses on the negative-threats and failures rather than opportunities and successes.

Screening out peer pressure and conventional wisdom. It is so powerful, that most of us aren't even aware of how much it is influencing our decisions.

If you're the smartest person in the room, it can sometimes be hard to learn to delegate - the person to whom you're delegating will do the task worse than you would - and it will annoy you!

As a leader, it is often better to ask the right questions and listen than to have all the answers.

The better strategy is to focus on strengths and surround yourself with people who can complement your skills. However, you have to first do the analysis.

Authenticity is critical to leadership. That means trying to be yourself - this involves some self-disclosure, admitting what you don't know and being willing to ask questions.

I am inclined to believe that this is the land God gave to Cain.

I don't throw my clothes out after one wear. Shocking, I know.

I'm world-famous in West Bromwich.

I will do whatever I have to do to reach people with the things I believe are important. Life is too short not to do everything you can.

Create all the happiness you are able to create; remove all the misery you are able to remove.

But since you're asking me, I'll tell you my opinion: all cornbread is authentic, as long as it's good, hot, and made with love and fresh ingredients.

I mean, Cheers [from the Star Wars] was just a job while we were doing it. All of us were really only hustling to pay the rent, weren't we.

When I play, I open up. I'm in the heat of the performance and it's a healing thing. It's great!

Joyful, joyful, joyful, as only dogs know how to be happy with only the autonomy of their shameless spirit.

All I do is see all these incidents of [Hillary Clinton's] coughing all the time. I don't know what it is.