There’s a lot more business out there in small town America than I ever dreamed of.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

To forget the self is to remember that we don't exist alone, but in relation to other people, to other creatures, to the planet, and to the universe.

Make sure that you are a part of the solution not of the problem

Even a documentary portrait of a person that tries to be very accurate is shaped by the filmmaker in so many ways.

I'm a great fan of Carey Lowell's and I loved Jill Hennessey.

Good-humor will even go so far as often to supply the lack of wit.

But nothing will ever change if we keep pretend. People 'live out loud', as you say, not merely for themselves but for a more honest future.

Everyone steals from something or someone.

Writers, especially poets, are particularly prone to madness.

Joy, not grit, is the hallmark of holy obedience. We need to be light-hearted in what we do to avoid taking ourselves too seriously. It is a cheerful revolt against self and pride.

Too bad brooms can't really fly. Now if you miss the bus you can't just go in your room and fly to school with a nimbus two thousand!