The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

To function efficiently, any group of people or employees must have faith in their leader."- Capt. Bligh(ret.)

I live in the present due to the constraints of the time-space continuum.

Last night I dreamt I went to Manderley again.

The limits of my language mean the limits of my world.

I get up in the morning, look around, arrange and rearrange things, and imagine how I might like them to look. Why doesn't everybody?

One cannot pass by without thinking of the density of men in the ground.

My mom had to beg the guys to let me play. I couldn't even play the drums right - Brian had to show me.

Send two dozen roses to Room 424 and put "Emily, I love you" on the back of the bill.

I also love Australian movies. I love Muriel's Wedding - I've seen in six times. Baz Luhrmann's best movie is strictly ballroom... without question.

Paul created a theology of which none but the vaguest warrants can be found in the words of Christ.