The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'.

Progress cannot be generated when we are satisfied with existing situations.

Having no problems is the biggest problem of all.

Without standards, there can be no improvement.

Standards should not be forced down from above but rather set by the production workers themselves.

We are doomed to failure without a daily destruction of our various preconceptions.

The more inventory a company has, the less likely they will have what they need.

Data is of course important in manufacturing, but I place the greatest emphasis on facts.

Costs do not exist to be calculated. Costs exist to be reduced.

Where there is no Standard there can be no Kaizen

When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

This is my heart on CRACK." Robin when she sees Creek

Lasting change cannot occur without transformation of the heart.

You think she's pretty, you ought to see my slingshot!

I believe the Abominable Snowman may be real. I think there may be something in that.

I preach as a dying man to dying men.

We must wrestle earnestly in prayer, like men contending with a deadly enemy for life.

I think if someone gets kicked in the face it is their fault- they watched the foot come towards their face.

Whether you are religious or nonreligious, may you find solace in the knowledge that the suffering is ours, but that those we love suffer no more.

I know there's Brooklyn and all the boroughs, but Manhattan specifically is so condensed that the energy is very vibrant. Everywhere you look there is something happening.

What is terrible when you seek the truth, is that you find it. You find it, and then you are no longer free to follow the biases of your personal circle, or to accept fashionable clichés.