It horrifies me that ethics is only an optional extra at Harvard Business School.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

People who don't make mistakes are no bloody good to you at all.

Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.

The only companies that innovate are those who believe that innovation is vital for their future.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.

Good business should contain something for both parties.

I want all the gold that there is out there — everything that exists in figure skating. In all events, in all competitions.

I had my dreams of Venice, but nothing that I had dreamed was as impossible as what I found.

One thing nobody can do better than you is be you.

One should not be envious of someone who has prospered by unjust deeds. Nor should he disdain someone who has fallen while adhering to the path of righteousness.

We are not by nature cruel.

Our top-down pyramid style of management is a very old concept borrowed from centuries of war and monarchies.

Man differs more from man than man from beast

I feel calm when I'm on my own.

Where there is no difficulty there is no praise.

Trouble no one about their religion; respect others in their view and demand that they respect yours.