If you do not know how to ask the right question, you discover nothing.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

When thousands of people discover that their story is also someone else's story, they have the chance to write a new story together.

The first task is to discover the dharma by introspection, by constantly questioning yourself and asking yourself, "What is right?"

Hector Torrez, how can you communicate with Enzo Hernandez when he speaks Spanish and you speak Mexican?

When a new writer comes onto a project, he'll make wholesale changes just to mark the territory or for greater credit.

I've never really thought in terms of taboos. I think that books can really help parents and kids talk together about difficult subjects. I've always felt that way.

It is not true that were the Soviet Union to disappear the remaining states could easily live in peace.

Most successful American politicians look well-fed on endorsements, campaign contributions and chicken dinners.

I shouldn't be saying this, high treason really, but I sometimes wonder if Americans aren't fooled by our accent into detecting a brilliance that may not really be there.

Prayer should be done regularly, persistently, resolutely, and tenaciously at least daily, whether we feel like it or not.

All that back-story stuff doesn't help. What you get paid for is to stand toe-to-toe with the other actor and get him to do your will.