Great vision communication usually means heartfelt messages are coming from real human beings.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Leaders establish the vision for the future and set the strategy for getting there.

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

We learn best - and change - from hearing stories that strike a chord within us.

Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.

Anyone in a large organization who thinks major change is impossible should probably get out.

There is grace for every good action.

Our leaders know we’re turning into a giant ghetto and they are taking every last hubcap they can get their hands on before the rest of us wake up and realize what’s happened.

It is not how old you are, but how you are old.

I knew who I was as a girl but I had to find who I was as a woman.

But you know, I'm not 25 anymore, and I have always said musical theater in particular is a young person's game. It requires energy, mentally and physically, to do it.

Satisfied customers are apathetic. Loyal customers will be your advocate.

That girl has a special talent

Anyone who wants to pretend that your Huntington's disease is an invention is someone who does not have your best interests at heart.

If civilians are killed in an attack on a military installation, it is certainly regrettable, but I will not morally blame the I.R.A. for it.

As there is no pleasure in military life for a soldier who fears death, so there is no independence in civil existence for the man who has an overpowering dread of solitude.