For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

But magic is neither good nor evil. It is a tool, like a knife. Is a knife evil? Only if the wielder is evil.

Brightly burning passion is the releasing of your essence, your specialness and your gifts to the world.

We all go through some tough times, but unfortunately, some of us let theirs define the rest of their lives instead of growing from them.

The struggle for a free intelligence has always been a struggle between the ironic and the literal mind.

Society is much more easily soothed than one's own conscience.

Hundreds would never have known want if they had not first known waste.

As you warm to the ideas expressed in Total Recall, you find yourself reaching for your digital camera to record the moment just gone by.

Focusing solely on what you can potentially do better than any other organization is the only path to greatness.

That is, the wife must care for what the husband cares for if he is to remain resolute.

Don't touch me! Don't question me! Don't speak to me! Stay with me!