Focus on something the customer wants, and then deliver it.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

This is home and home is not something you remember, it is something you see every day and every moment.

Whatever may happen, it must be of new hope or of new courage to me!

For knowledge too is itself a power.

The death of a young person for no reason is an apocalypse.

Happy is the person who not only sings, but feels God's eye is on the sparrow, and knows He watches over me. To be simply ensconced in God is true joy.

Sometimes I'm not even satisfied when I got 6 points and 22 rebounds, because I'm always looking to do more.

Your larger goals are less clear. You understand the outcome that you would like to achieve. Yet, the path to travel is not as clear and you have doubts as to your ability to accomplish these goals.

I hope we don't see no paparazzi today. Because I'm still getting acquainted with these jogging pants I threw on. Like, 'That's not my statement!'

Said the condor to the preying mantis, we're gonna lose this place just like we lost Atlantis.

People should be highly sceptical of anyone's including their own, ability to predict the future, and instead pursue strategies that can survive whatever may occur.