Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

Food is everything. It provides energy and strength to the elemental self

Do we use thoughts as a medium to convey our emotions, or use our emotions to convey thoughts!

All I say is that I don't go out with famous men.

We often make people pay dearly for what we think we give them.

Endurance is frequently a form of indecision.

I'm a really good parent to myself sometimes, and I do things that make me learn and grow.

No artist knows in his own lifetime whether what he does will be the slightest good, because it takes at least seventy-five to a hundred years before the thing begins to sort itself out.

I'm a lot older than I was when I was 30, which is kind of hard to believe.

I'll do what I can to promote the greater good. If you can harm one person to save 1,000, I'm gonna do it every f**king time.

I think today you can move ahead working with global companies more than with national governments.