Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

At Christmastime, whenever I feel overwhelmed and a little out of sorts, all I have to do is think of my father and the things he'd be doing if he were here – and I smile.

The way I came to miss the end of the world – well, the end of the world I had known for close on thirty years – was sheer accident: like a lot of survival, when you come to think of it.

Writing novels is not an illness that need be recovered from. It is my work

Think much speak little and write less.

I just did whatever it took to keep making music - slept on couches. You would be amazed at how far $20 can go if you stretch it out.

She would say, "Someone should invent something to do with things you cannot use anymore but that you still cannot throw out.

The thing about any character is that you want to be sincere.

All the things that are now worrying you can be put into a smile which shows your love of God.

I can't stand innuendo. If I see one in a script I whip it out immediately.

I feel like I have so many stories basting in my mind, and they come busting out when they're ready.