Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

His veins were dark with a vivid belladonna tincture, the essence of jealousy.

The virtue of adversity is fortitude which in mortals is the heroical virtue.

A horn has that voice quality, and an electric guitar can emulate that. But playing an acoustic, the notes don't sustain like that.

You can't not have feelings about country clubs, whichever side you're on.

It's part of the fun of it to work with strong personalities.

My ultimate goal is to spend as many of my moments in life as I can in that world that the poet Rumi talks about, 'a place beyond rightness and wrongness.

For eight years, I was sleeping with the president, and if that doesn't give you special access, I don't know what does!

The challenge will not wait. Life does not look back. A week is more than enough time for us to decide whether or not to accept our destiny.

And when he died, I suddenly realized I wasn't crying for him at all, but for the things he did. I cried because he would never do them again.

We've been there on World Wars, it's time for World Party I.