Automating a mess yields an automated mess.

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Reengineering eliminates work, not jobs or people.

A successful career will no longer be about promotion. It will be about mastery.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

The transitional concept of management is reaching the end of the road.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

The vaunted experience of age was perhaps only a matter of wounds and scarring -- that young minds to old minds might be as young bodies to old bodies: stronger, more vital, less twisted by damage.

One of the first things you learn as a leader, whether you choose the position of have it forced upon you, is that leadership is as much about what you don't say as what you do say.

I remember when, I remember, I remember when I lost my mind! There was something so special about that place...even your emotions had an echo...and so much space!

I took that smile and I put it right where the hole in my chest was. It was better than coffee, or chocolate, or a perfect pirouette. I clutched it and held it tight.

Life is made up of compromises.

I would never tell anybody to get a divorce.

As a comedian, I think you need to keep things real.

LA is an intense city. I was probably a bit too sensitive. I didn't have any friends so I was keeping pretty low key. I just whipped myself up into a bit of an emotional frenzy.

People who focus exclusively on efforts that matter, succeed. It's that simple.

I like frogs. I am not crazy about their legs in a buffet, but I like their casual approach to life.