Zero defects is a super highway going down the tube.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

When does he ever think?" Richard straddled a chair and accepted a wind cup from Raoul. "If he were to sell his brain, he could claim it had never been used.", Chapter 7

Well, I still write poetry, but I wouldn't call myself a poet.

God has created us all humanHe is kind & just to all. Why should we be unkind & unjust to each other?

I had to depend on Braille for my reading and guide for my walking...I am now wearing no glasses, reading and all without strain...by taking lessons in seeing...optometrists hate the method.

I'm a firm believer that if the other side scores first, you have to score twice to win.

The commendation of adversaries is the greatest triumph of a writer, because it never comes unless extorted.

I was a real rebel. I got expelled.

Of every moment I've ever not-lived through, this one is the best

Years do not make sages; they only make old men.

Though she be but little, she is fierce!