You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Fear and doubt do not kill courage and faith

There is no REASON to keep SEASONAL people around for a LIFETIME.

Negotation is a point of interection of common interest.

Someone once said that love is the closest thing to magic that this world has, but magic enchants, deceives and casts a spell.

For stage wear and gowns, Julien McDonald, who is a friend of mine. I love that he can be totally over the top for stage wear!

Don't see anything impossible! This simple philosophy will enable many things to be possible!

As bees extract honey from thyme, the strongest and driest of herbs, so sensible men often get advantage and profit from the most awkward circumstances.

Wow," Thalia muttered. "Apollo is hot." "He's the sun god," I said. "That's not what I meant.

Believe me, you can be in the middle of a beautiful take and the next thing you know you're awash in people crossing the street. You can't even find your actors.

Nobody has yet found a way of bombing that can prevent foot soldiers from walking.